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Help & Support

How to Play

Story Adventures

Where skills get applied. Tap a level on the Story Map to step into a kingdom with 6 rooms and friendly creatures. Help each creature solve a problem using what your child learned in the modules — counting, letters, shapes, colors. Finish all rooms to unlock a new outfit piece.

Dress Up

Mix and match hair, dresses, shoes, tiaras, necklaces, and accessories. Tap any unlocked item to try it on. Pick a background scene and save your favorites to the gallery.

Learning Modules

Where skills start. Focused lessons on counting, letters, shapes, colors, sight words, and more. Each module has an interactive lesson followed by practice. Earn mastery badges (bronze, silver, gold) as you improve — and those skills show up in the story adventures.

Mini-Games

Fun educational games unlock as you progress through the story. Play Memory Match, Color Sort, Pattern Puzzles, and 7 more!

Earning Coins

Get 5-15 coins for each correct answer, plus 50 bonus coins for completing a level. Spend coins in the Royal Shop on new outfits and accessories.

Frequently Asked Questions

▶What age is this app designed for?

Lucy's Dresshouse is designed for children ages 3-7. Questions and activities automatically adjust to your child's skill level.

▶Is the app free?

Yes! Story Level 1, the whole Letters learning module, daily challenges, dress-up with a starter wardrobe, and Memory Match are completely free. A premium subscription unlocks all available levels (12 today, with new ones every month — see the Roadmap at /roadmap), Numbers and every other learning module, all mini-games, the learning panel, and more.

▶How often do new levels release?

We ship new immersive levels monthly. Visit the Roadmap page to see what’s live and what’s coming next. Your subscription unlocks every new level as it releases — no extra purchases.

▶How do I cancel my subscription?

Go to Settings, scroll to the Subscription section, and tap "Manage Billing." You can cancel anytime and keep access until the end of your billing period.

▶What device should my child play on?

A phone held sideways, a tablet, or a computer. Lucy's world plays sideways (landscape), so on a phone, turn it on its side — a tablet or computer gives little fingers more room, but a phone works too. Sign in and progress follows your child to any device.

▶Does my child need to be online to play?

Most features work offline after the first load. Story levels, questions, and dress-up are all cached for offline play. Save to the Cloud and voice features require an internet connection.

▶How does the difficulty system work?

The app tracks your child's performance in each skill category separately. When they consistently answer correctly, questions get harder. If they struggle, it eases back. You can see difficulty levels in the Parent Dashboard.

▶What is the Parent Dashboard?

The Parent Dashboard (accessible from Settings with a PIN) shows detailed learning analytics: accuracy by category, progress over time, weekly goals, and skill recommendations.

▶Is my child's data safe?

Yes — your child's privacy comes first, and we're built to follow COPPA (Children's Online Privacy Protection Act) rules. All data is stored locally on your device by default. Saving to the cloud is optional and requires parental consent. We never sell data or show ads. See our Privacy Policy for full details.

▶Can I have multiple children on one account?

Multiple child profiles are coming soon. For now, each device supports one child profile.

▶The app isn't playing sound or music

Make sure your device is not in silent mode. Check that music and voice are enabled in Settings. On iOS, you may need to tap the screen once before audio can play.

▶How do I reset my child's progress?

Go to Settings, scroll to the bottom, and use the "Reset All Progress" option. This requires your parent PIN and cannot be undone.

Troubleshooting

App won't load or shows a blank screen

Try refreshing the page. If using the installed PWA, close it fully and reopen. Clear your browser cache if the issue persists.

Progress seems lost

Progress is saved locally on your device. If you cleared browser data, it may be lost. Sign in with an account to turn on Save to the Cloud and protect your progress across devices.

Voice questions aren't working

Voice features require microphone permission and an internet connection. Check that your browser has microphone access enabled for this site.

Subscription not showing as active

Make sure you're signed in with the same account you used to subscribe. Try refreshing the page. If the issue continues, contact us below.

Contact Us

Have a question, found a bug, or just want to say hi? We'd love to hear from you.

hello@lucysdresshouse.com

We typically respond within 1-2 business days.

Tutorial

Want a refresher on how everything works?

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